On November 28th, according to the WeChat official account of the Ministry of Transport, on the morning of the 28th, the Ministry of Transport held a news conference on the inspection of the special project of the online car ride-hailing type safety, in conjunction with the Central Network Information Office, the Ministry of Public Security and other departments, reported the inspection work. According to the report, Didi has 7 main problems, and continues to remove the Didi ride-hailing business before completing the rectification of potential safety hazards.
Check the basics
Since the beginning of this year, there have been cases of passengers being killed in Didi Hitch in Zhengzhou, Wenzhou and other places. The central leadership has attached great importance to it, and the social impact has been very bad.
After the inter-ministerial joint meeting on the coordinated supervision of new business models of transportation, the Ministry of Transport, the Central Political and Legal Committee, the Central Network Information Office, the Development and Reform Commission, the Ministry of Industry and Information Technology, the Ministry of Public Security, the Ministry of Justice, the Ministry of Emergency Management, the People’s Bank of China, the General Administration of Market Supervision and other 10 departments formed a special project inspection working group for safety. From September 5th to 15th, Didi, Shouqi, Shenzhou, Cao Cao, Yidao, Meituan, TikTok, Autonavi and other 8 major online car-hailing and ride-hailing platform companies carried out joint security project inspections and went to Zhengzhou and Wenzhou to learn about the case.
At the same time, all localities have also carried out safety inspections on other online car-hailing and ride-hailing platform companies in the region with reference to the form and content of ministerial-level inspections.
In accordance with the decision-making and deployment of the State Council, the Ministry of Transport, together with relevant departments, has always adhered to the basic principles of people-centered and "encouraging innovation and standardized development" for new forms of transportation services such as online car-hailing, and implemented inclusive and prudent supervision. The special project inspection work adheres to the problem-oriented and goal-oriented, and in accordance with the principle of "comprehensive coverage and key points", "check the pulse of the physical examination and prescribe the right medicine" for the platform company, focusing on the platform company’s existing problems affecting public safety, passenger personal safety, information and other issues. At the same time, adhere to the rectification while inspection, urge and guide the platform company to check the problem, analyze the cause, make immediate changes, block security bugs, and effectively protect the safety of people’s lives and property.
The main issues identified
From the inspection, Didi mainly has the following seven problems:
First, there are major security risks in Hitch products. There are risks of user personal information leakage and security risks, product "social" positioning induces major security risks, Hitch rules violate relevant national and local regulations, are suspected of illegally operating road passenger transportation, and the business fund settlement model is not compliant.
The second is that the main responsibility for safety production is not in place. The safety management organization is not perfect, the safety management system has major deficiencies, the safety production responsibility system and the accident hidden danger investigation and management system have not been implemented, and the safety production costs have not been fully guaranteed. Safety management personnel have not passed the assessment and have not carried out driver training and education as required.
Third, the problem of illegal operation of online car-hailing is prominent. There are a large number of unqualified illegal operations of platform companies, vehicles and drivers.
Fourth, the foundation of emergency management is weak and inefficient. The formulation of emergency plans is unscientific, the system is not perfect, the emergency drills are not in place, the emergency management personnel are seriously insufficient, the customer service personnel are seriously insufficient, the emergency response efficiency is low, and the linkage mechanism with relevant departments is not perfect.
Fifth, the risk of social stability is prominent. To promote the "rent-based purchasing" business, the operating rules such as order dispatch and distribution mechanism are opaque, and orders are changed day by day, which poses hidden dangers of instability.
Sixth, the problem of public safety hazards is relatively large. The driver’s qualification and background review are not in place, the company’s offline management of people and vehicles is out of control, criminal security cases occur from time to time, the main responsibility of comprehensive social security management is missing, the early warning and cleaning of high-risk drivers are not in place, the abnormal itinerary and abnormal order cancellation are not effectively monitored and managed, and the APP safety function settings are not perfect.
Seventh, there are hidden dangers in Internet information security. There are loopholes in information systems, hidden dangers and risks of being attacked by external hackers and unauthorized access by internal employees; data grading and classification management requirements are not strictly implemented, and user personal information is stored in plain text; information security responsibilities of employees in important departments and positions are not implemented effectively, and specific measures are not enough; Insufficient management and training of employees in information security.
For the other seven platform companies, the main issues identified during the inspection included:
First, the compliance rate of online car-hailing is still insufficient. Some "asset-heavy" platform companies have high compliance rates for their own vehicles, but some "asset-light" companies have low compliance rates. Second, safety production management needs to be strengthened urgently. There are problems to varying degrees in implementing the main responsibility of safety production, signing safety production responsibility letters at every level, and strengthening safety production education and training.
Third, there are deficiencies in public security prevention. There is a general lack of dynamic management of the background situation of vehicles and drivers, and security protection technology needs to be improved. Fourth, there are hidden risks in Internet information security. Some companies have not implemented the relevant work of grade protection as required, the data grading classification management regulations are not clear, and the management and training of internal information security of enterprises are insufficient. Fifth, some product capital settlement models are not compliant, and there are capital security risks.
Handling opinions on relevant responsible units and responsible personnel
In response to the problems discovered by the inspection team, the inspection team formed opinions on the handling of relevant responsible units and responsible persons according to law, mainly including the following aspects:
The first is to continue to remove Didi Hitch from the shelves before completing the rectification of potential safety hazards. For Didi, there are serious illegal acts of wantonly engaging in illegal business activities in the name of Hitch, endangering social and public interests, and major liability accidents and multiple safety production accidents have occurred, resulting in serious consequences. The company is ordered not to continue to carry out Hitch business until the rectification of potential safety hazards is completed.
The second is to deal with illegal operations in accordance with the law. The relevant territorial management departments shall, in accordance with the "Interim Measures for the Administration of Online Booking Taxi Business Services" and the relevant requirements of the local implementation rules, severely crack down on online car-hailing platforms and private passenger car sharing information service platforms for illegally engaging in taxi business activities, and increase penalties for platform companies and other enterprises.
The third is to impose administrative penalties on the relevant responsible persons in accordance with the law. The relevant territorial management departments shall impose administrative penalties such as fines on the main responsible persons and legal representatives of Didi Chuxing Technology Co., Ltd. in accordance with the relevant provisions of the "Safety Production Law". At the same time, the company is required to handle the internal responsible persons according to the list of problems.
The fourth is to deal with suspected acts of excluding and restricting competition and publishing illegal advertisements. For Didi’s suspected use of market dominance to obtain improper benefits, in accordance with the Antimonopoly Act and other laws and regulations, the market supervision department will take the lead in organizing interviews and issuing reminders. For Didi Hitch’s previous propaganda advertisements suspected to contain content that obstructs social public order and violates good social customs, interviews will be conducted and disposed of according to law.
Requirements for rectification of platform companies
According to the problems found in the inspection, the Joint Inspection Unit put forward rectification requirements for Didi Company. The specific requirements are as follows:
The first is to strengthen the safety management of hitchhiking. Offline rectification of hitchhiking hidden dangers, comprehensive self-inspection and rectification of hidden dangers, before the rectification of hidden dangers is completed, the hitchhiking business will be stopped indefinitely, and the privacy protection of users’ personal information will be strengthened. Strengthen new product security evaluation.
The second is to implement the main responsibility of safety production. Strictly implement the "Safety Production Law" and other laws and regulations, establish and improve the company’s safety production management rules and regulations, strengthen the construction of offline safety forces, improve the cooperation mechanism between government and enterprises, implement the safety production responsibility system, strengthen the investigation and management of hidden dangers, and strengthen Security Training education.
The third is to operate in full compliance with the law. In accordance with relevant regulations, comprehensively promote the compliance of online car-hailing, remove non-compliant vehicles and drivers on the platform as soon as possible, and connect the online car-hailing operation information data to the national online car-hailing supervision information exchange platform according to regulations, and ensure data quality.
The fourth is to improve emergency response capabilities. Improve and perfect the company’s emergency plan system, enhance the pertinence, practicality and operability of emergency plans, improve the emergency response mechanism for emergencies, and effectively achieve responsive and efficient handling. Increase customer service force allocation and handling capabilities. Strengthen customer service personnel training, strengthen complaint handling capabilities, and improve customer service personnel response capabilities. Improve the linkage mechanism with relevant management departments to ensure rapid response and handling of emergency incidents.
The fifth is to implement the main responsibility for social stability. Take the initiative to implement the main responsibility for social stability of enterprises, respond to drivers’ demands for enterprises in a timely manner, resolve conflicts in a timely manner, strengthen the education and management of connected drivers, and cooperate with relevant departments to maintain industry stability.
The sixth is to strengthen the governance of public safety issues. Take good care of the access of vehicles and drivers, strengthen the dynamic verification of vehicle and driver qualifications, strengthen the dynamic risk management and control of vehicle operation, strengthen the consistency review of online and offline people and vehicles, resolutely block "impostor" security bugs, and implement the main responsibility of comprehensive social security management.
The seventh is to improve the level of Internet information security management. Conduct an overall investigation of the internal information system,. Further improve the data grading classification management measures and strictly implement them to strictly prevent information leakage. Improve the company’s information security management system, clarify the information security post responsibilities of key departments and key personnel, formulate a systematic Internet Information Security Training plan, and urge employees to further enhance their awareness of information security responsibility.
For the other 7 platform companies, the rectification requirements put forward by the inspection team mainly include: First, comprehensive compliance with the law. Accelerate the progress of vehicle and driver license applications in accordance with relevant regulations, and realize all legal compliance of vehicles and drivers under the platform as soon as possible. Remove non-compliant vehicles and drivers, and standardize the product fund settlement model. The second is to improve the level of safety production management. Implement the main responsibility of safety production in accordance with relevant laws and regulations, strengthen customer service team building, improve customer service team awareness and handling capabilities, and conduct regular training to continuously improve the platform company and driver emergency response capabilities. The third is to improve offline management and service capabilities. Improve vehicle and driver management mechanisms, improve offline service quality, and ensure that various safety and security measures are in place. The fourth is to strengthen the governance of public safety issues. Do a good job in security risk investigation, improve the platform APP function settings and strengthen vehicle risk management and control, and deal with vehicle dynamic risk hazards in a timely manner. Fifth, improve the level of Internet information security management. Do a good job in level protection related work, and regularly carry out information security threat and risk assessment and hidden danger investigation work. Perfect data grading classification management methods, key data should be encrypted and stored to prevent the leakage of user personal information.
Regarding the above existing problems, handling measures and rectification requirements, the Joint Inspection Unit has sorted out the relevant list and formally provided face-to-face feedback to the relevant platform companies.
In the next step, the Joint Inspection Team will guide the relevant departments of the territory to follow the requirements of relevant laws and regulations and the list of issues reported by the inspection team, and urge the platform company to seriously implement the rectification and put it in place to better ensure the safety of people’s travel.
