China Consumer News Xi ‘an News(Reporter)Xu wenzhiOn November 21 ST, the traffic on Renmin Road in Xianyang, an ancient city in the afternoon, was woven. Zhangfan, head of the People’s Road Resident Group of Qindu District Market Supervision Bureau in Xianyang City, suggested that the national platform 12315 should set a parameter for profit-making claims, and the number of complaints reported by each complainant on the same day should not exceed five.
"Under the influence of the’ demonstration’ of’ anti-counterfeiting bloggers’, some consumers imitate anti-counterfeiting; In addition, in some places, the principle of’ unclear consumer disputes are handled by the market supervision bureau’ is adopted in the handling and distribution of work orders on the 12345 platform. All these have promoted a substantial increase in the number of complaints. " Zhangfan said. It is understood that the number of complaints accepted by Zhangfan’s jurisdiction ranks first in Qindu District all the year round.
Baqiao District Market Supervision Bureau Xiwang Market Supervision Office, located in the junction of Xi ‘an suburbs, has not only received a rapid increase in the number of complaints, but also a variety of types. Wang Jiangning, director of the institute, called for strengthening the exchange of experience in consumer rights protection.
"According to the old version of food business license management, cold rice noodles are classified as snacks, and snacks are staple foods, which are equivalent to hot food processing. Under the management of the new food business license, the’ snacks’ item was cancelled. Whether the cold noodles belong to cold dishes or hot foods has become blurred. " On November 22, Wang Jiangning told reporters, "Some whistleblowers think that cold rice noodles belong to cold dishes, and there should be a special cold dish making room, which is inconsistent with the current actual situation and can easily lead to administrative reconsideration. I hope that relevant departments will give legal guidance, and local counterparts will strengthen exchanges of experience to better handle consumer complaints. "