标签： 南京夜生活品茶网论坛

　　Cctv newsAccording to the website of the General Administration of Market Supervision, in 2022, the national market supervision departments received a total of 29.4077 million consumer complaints, reports and inquiries through the national 12315 platform, telephone, fax, window and other channels, with a year-on-year increase of 23.5%. Among them, there were 13,103,800 complaints and 4,722,300 reports, which saved economic losses of 4,519 million yuan for consumers and effectively protected their legitimate rights and interests. It mainly presents ten characteristics:

　　First, the acceleration of consumer complaints, the recovery and expansion of consumption needs balanced development.

　　From the trend of the past three years, due to the cross-regional expansion of platform economy, the cross-regional flow of population capital and the cross-regional allocation of market factors, the consumption of Guangdong, Zhejiang, Shanghai and Beijing is accelerating. There is a positive correlation between the number of consumer complaints and the level of consumer activity. The proportion of consumer complaints in the four provinces and cities in the country has increased from 31.8% in 2020 to 45.16% in 2022. To some extent, the accelerated gathering of consumer complaints reflects the unbalanced development of the supply side of consumption, so it is necessary to further restore and expand consumption in the central and western regions and promote higher quality and more balanced development.

　　Second, recover the loss of over 10 billion yuan, boost confidence and release vitality.

　　In the past three years, in the face of the impact of the epidemic, the downward pressure on the economy and the impact of the international situation, improving the consumption environment, stabilizing consumption and promoting consumption have become important supports for stabilizing the economic market and safeguarding people’s livelihood and well-being. Market supervision departments at all levels have handled a total of 74.5229 million complaints, reports and consultations, recovering economic losses of 14.472 billion yuan for consumers, effectively defending consumers’ legitimate rights and interests, and protecting consumption power and economic endogenous motivation. We will strengthen the maintenance of commodity services concerned by the masses. For example, the mediation success rate of fiber products, medical devices, production, maintenance and repair services has increased significantly compared with the previous year, with an increase of 15.51, 13.15 and 12.26 percentage points respectively.

　　Through the continuous evaluation of "five-level circular linkage", the disposal efficiency of the national 12315 platform has been greatly improved. The timely handling rate of complaints and reports was as high as 98.99%, an increase of 12.55 percentage points; The highest satisfaction of the masses is 4.74 points (out of 5 points). At present, the platform has accumulated 16.0108 million registered users, with an average annual growth of 3 million, and has become a consumer rights protection platform trusted by the people.

　　Three, rapid response, strong disposal, complaints and reports of epidemic-related materials fell rapidly.

　　After the promulgation of "Article 20" and "New Article 10", the focus of epidemic prevention shifted from prevention and control of infection to medical treatment. The demand for epidemic-related drugs and medical supplies surged, the supply was not smooth, the price fluctuated abnormally, and product quality problems frequently occurred. At one time, the number of related complaints and reports increased by spurt. From November 10, 2022 to the end of 2022, the national 12315 platform received 241,100 related complaints and reports, up 3.88 times year-on-year, 2.95 times quarter-on-quarter, and the highest peak reached 19.5 times. Among them, there were 141,800 complaints and 99,300 reports, recovering economic losses of 4,981,700 yuan.

　　The market supervision department responded quickly, launched a special campaign to stabilize the price and guarantee the quality of epidemic-related drugs and medical supplies at the first time, promptly checked the complaints and reports of epidemic-related drugs and medical supplies, and fully protected the health and safety of the people, with a total of 12,900 cases filed. As of February 10th, the reports on epidemic-related prices, unfair competition and advertisements, online transaction supervision, product quality, and the production and circulation of drugs and medical devices have dropped by 99.14%, 87.87%, 73.89%, 88.35% and 87.79% on an average daily basis, and the demands for epidemic-related drugs and medical supplies have returned to daily life, and the market order tends to be stable.

　　Fourth, the downward pressure on the economy has increased, and after-sales problems such as non-delivery and non-refund have become more prominent.

　　In 2022, the national market supervision department accepted 13.1038 million consumer complaints, a year-on-year increase of 43.84%, and the growth rate was enlarged compared with 2021. From the complaints, there were 2,987,000 pieces of quality, 2,489,600 pieces of after-sales service, 1,159,100 pieces of contract and 1,090,600 pieces of food safety, accounting for 58.96% of the total complaints. Among them, the problem of after-sales service grew fastest, and the masses reflected it most strongly, with a year-on-year increase of 57.67%.

　　After-sales service status is directly related to operators’ confidence and expectation. Affected by the epidemic, the problem of after-sales service has been highlighted. Consumer demands mainly focus on non-refund, non-delivery, non-performance of the "three guarantees" commitment, non-implementation of the seven-day unreasonable return obligation, and untimely delivery. From the perspective of commodity categories, it is mainly concentrated in mobile phones, shoes, coats, furniture and automobiles, accounting for 25.61% in total; Printed matter, dairy products, computer peripherals, air conditioners and luggage increased by 154%, 120%, 98%, 98% and 90% respectively.

　　Fifth, the proportion of commodity complaints increased, and the consumption of new energy vehicles was short-lived.

　　In 2022, the national market supervision department accepted a total of 8,623,200 commodity complaints, accounting for 65.81% of the complaints, up 4.37 percentage points from the previous year; There were 4,480,600 service complaints, accounting for 34.19% of the complaints. The increase in the proportion of commodity complaints reflects the prominent product quality problems under the downward pressure of the real economy. Among them, the top complaints are: ordinary food, clothing, shoes and hats, household items, household appliances, transportation and communication products, accounting for 58.43%. The top service complaints are: catering, accommodation, sales, Internet services, culture, entertainment and sports, beauty salons and baths, accounting for 46.37%.

　　It is worth noting that with the rapid increase in the penetration rate of new energy vehicles, consumers’ requirements for quality are also constantly improving. In 2022, the platform received 16,000 complaints and reports about new energy vehicles, a year-on-year increase of 62.84%. Among them, contract problems, quality problems and false propaganda problems grew rapidly, increasing by 126.33%, 77.35% and 75.65% respectively. Consumer demands focus on: imperfect after-sales service, failure to fulfill the "three guarantees" commitment; Sudden flameout, oil leakage, abnormal engine sound, brake steering failure and battery module damage during driving; Publish false information, induce consumers to sign unfair format clauses, and reduce the responsibility of car companies.

　　Six, new consumption hotspots are constantly emerging, and the accompanying consumer disputes are rising.

　　In recent years, "new consumption" is becoming the "accelerator" of economic development. While meeting the diversified needs of consumption, some new situations of infringement and new problems of rights protection are gradually exposed, reflecting the new pain points of consumer rights protection.

　　In 2022, new model problems such as digital collection (NFT) rose, making supervision more difficult, with 59,700 related demands (only 198 in the previous year), mainly focusing on non-delivery, non-refund, malicious price gouging, high handling fees, and arbitrary closure of consumer accounts. Under the craze of "blind box", consumer demands reached 41,400 pieces, up 61.72% year-on-year. IP cross-border co-branded products set off a buying frenzy, with 38,100 related demands, up 66.96% year-on-year. Some merchants took the opportunity to raise prices, but the problems of uneven product quality, fake and shoddy products, delayed delivery and lack of after-sales service were outstanding. Behind the fiery outdoor sports such as camping, the demands for sunscreen products and mosquito-repellent products increased by 99.12% and 149.62% respectively. Ice and snow sports are popular, but the related demands are as high as 8677, up 60.51% year-on-year. The quality problems such as ski clothes and skis are outstanding, and the tickets, deposits and safety issues of ski resorts need urgent attention.

　　Seven, online consumption continues to escalate, and consumer satisfaction still needs to be improved.

　　With the continuous development of e-commerce in China, the epidemic situation catalyzes online consumption habits, and the online shopping field ranks "half of the country’s consumers’ demands". In 2022, the online shopping demand increased by 56.38% year-on-year, which mainly has three characteristics:

　　(1) The format of "cloud consumption" has expanded rapidly, and complaints have grown rapidly.

　　Various "cloud consumption" modes, such as live delivery, cross-border e-commerce, fresh e-commerce, online shopping, online entertainment, and private kitchen customization, have emerged, which has become a bright spot in the growth of weak consumption last year, but related demands are also rising. There were 220,900 requests for live broadcast with goods, up 1.15 times year-on-year and 5.01 times higher than that in 2020. There were problems such as no products, shoddy products and false propaganda. Cross-border e-commerce demands were 334,500, up 42.63% year-on-year and 1.47 times higher than that in 2020. The problems of negative after-sales service, failure to fulfill warranty commitments and counterfeiting of overseas products were prominent.

　　(B) There are many new types of price fraud, and supervision and law enforcement are facing new challenges.

　　Technologies such as big data algorithm of platform economy improve transaction efficiency, and it is also easy to induce new price fraud. The online shopping price demand was 106,700 pieces, up 99.03% year-on-year, which mainly included the problems of killing big data, changing trading conditions in real time, "marking low and closing high", concealing preferential threshold conditions, and the preferential treatment for non-members was greater than that for members, which brought higher challenges to the price supervision and law enforcement in the platform economy field.

　　(C) Video membership service routines, consumer experience needs to be improved.

　　At present, paid members have become the "standard" of video websites, but there is a lack of "standard" of member services, with 8534 related demands, up 103.82% year-on-year. The problems reflected by consumers mainly focus on: unreasonable advance on demand, suspected of repeated charges; The "free advertisement" is not honored, and the video is inserted with advertisements; The prompt of automatic renewal is not obvious, the way of cancellation is difficult to query, and consumers are easy to buy by mistake. Others rely on word games such as adjusting fees and changing rights to make up for losses and reduce users’ trust.

　　Eight, "ODR" continued to expand, and diversified solutions to disputes steadily improved.

　　Market supervision departments have vigorously promoted the construction of online consumer dispute resolution (ODR) mechanism, and the success rate of settlement and consumer satisfaction have made steady progress. 114,000 ODR enterprises have been developed in various places and settled in the national 12315 platform, and 3,094,800 disputes have been directly negotiated with consumers online. Compared with the traditional administrative mediation method, the average processing time is 7.69 days, which is greatly reduced by 14.2 days; The success rate of reconciliation increased by 11.25 percentage points; Covering 97% of cities, an increase of 2.36% over the previous year, fully releasing the institutional innovation advantages of ODR. On the whole, ODR’s social influence is constantly expanding, and the enthusiasm of market participants for voluntary participation is constantly improving, which has made a useful exploration for diversified solutions to consumer disputes and social co-governance.

　　Nine, "sunshine" consumer complaint information, effectively strengthen the source of governance.

　　The General Administration continued to promote the publicity of consumer complaint information, formulated a publicity system and built a publicity system, and launched pilot projects in some cities in Jilin, Guangdong, Sichuan and Xinjiang from November 2022. At present, 20,817 complaints from 14,114 enterprises have been publicized, effectively strengthening social supervision and credit constraints, and improving the transparency of the consumption environment, the integrity of operators and the satisfaction of consumers. After publicity, the success rate of complaint mediation in the pilot area increased by 8.39 percentage points compared with that before publicity and 5.97 percentage points compared with the same period of the previous year; The average complaint settlement time was 11.77 days, 2.17 days faster than the same period of the previous year; The consumer evaluation was 4.8 points (out of 5 points), 0.1 points higher than before publicity.

　　X. Complaints and reports have become an important channel for discovering illegal clues, and the social supervision role of consumers continues to emerge.

　　Consumers actively played the role of social supervision. In 2022, they reported 4,722,300 illegal clues to the market supervision department, up 40.34% year-on-year, including 2,027,300 illegal advertisements, 723,100 violations of consumers’ rights and interests, and 341,800 illegal food safety behaviors. Judging from the increase, reports of unfair competition, trademark violations and online trading violations all increased by more than 60% year-on-year.

　　Market supervision departments adhere to the people’s livelihood orientation, strengthen the analysis and judgment of complaints and reports, and severely investigate and punish violations of laws and regulations according to law. 281,100 cases were filed for reports of illegal advertisements and false propaganda; 63,000 cases were reported and filed against violations of consumers’ rights and interests, mainly involving the sale of products that do not meet safety requirements, counterfeiting and cheating consumers; 48,700 illegal reports on food safety were filed.

"Ocean’s Eleven" galloping in the just visiting

Time has two sides of syndrome differentiation. It can make things become traceless and forgotten by the world like a big wave scouring the sand; On the other hand, it is like a magical shell, which grinds the hidden treasures into sparkling pearls and becomes an immortal classic.

What can the long years of 110 years achieve? Look at these 11 classic models in different periods in Buick history, and perhaps the answer is self-evident. Let’s call them "Buick 11 Lohan"!　

1900-1909: The Axe of the Mountain-1905c Car

Above: Tom, our son, and Walter Marr, the chief engineer, tested the B-car in 1904.

At the beginning of July, 1904, david buick’s son, Tom, and chief engineer, Walter Marr, personally completed the test of the first production car after the establishment of Buick brand. Although the continuous heavy rain made the road muddy, the car traveled 184 kilometers at a speed of 48 kilometers per hour, which took 217 minutes. The test drive was a great success and was officially put on sale in August. This is Buick’s first mass-produced model-Model B (also known as Flint-Buick)-which is regarded as the pioneering work of luxury cars at that time. Although it was only the first mass-produced Buick, it showed the innate gene of Buick’s technological innovation: it was the first car in the world to adopt overhead valve engine technology, which prompted the whole automobile industry to follow the pace of Buick and gradually adopt overhead valve engine. And this is one of the most important achievements in the development of automobile so far.

Above: Model C in 1905.

In 1905, Buick improved the B-type car and introduced the C-type car. The improved part included extending the wheelbase from 83 inches to 87 inches, and equipped with Buick’s unique two-cylinder overhead valve engine, with a maximum power of 22 horsepower. With the strong power of this engine, Buick set a world record in the Readville track race in Boston that year, and completed the 5 km race in 6 minutes and 19 seconds. In new jersey, Buick c completed the 1 km race in 62 seconds, setting a new record; In another 6 km track, Buick defeated all his opponents to win the championship. These awards have established the high-speed and durable product image of Buick C. From B-type cars to C-type cars, Buick has presented a grand meeting ceremony for the automobile world and made a noise about the history of cars.

1910-1919: The earliest track Flash-1910 Bug Racer Car

Above: Buick Bug Racer driven by Louis Chevrolet and Bob Burman in 1910.　　

At the initial stage of the industry, no manufacturer would have designed and manufactured racing cars in 1910 in such an extremely avant-garde way. It took three weeks at that time, and Walter Marr designed a revolutionary racing car-BugRacer (officially named 60 Special). This model was specially built for the Indianapolis track race. The excellent design and the use of aluminum made it the focus inside and outside the stadium. You should know that it was still the most primitive "tractor". As the first single-seater racing car in the United States, the driver sits in the middle of the car and controls it, which is believed to inspire the future design of Formula One racing car. In the test, it broke through 105 mph and became the fastest car on record at that time. Then, two BugRacers were driven by the then star drivers Louis Chevrolet and Bob Burman, and won several competition awards in the next two years.

On March 30th, 1911, Burman set a new speed record by driving Bug in the 10km track race, and won the 20km open track race near Jacksonville, Florida with an average speed of 91.06km/h..

1920-1929: The first 6-cylinder standard was opened —— Master 6 Country Club Coupe in 1928

1928Master 6 Country Club Coupe

Master 6 is another Buick star model. As the 25th anniversary edition of Buick, it was officially released in 1928. Because it shoulders the image of Buick’s flagship model, the Master 6 is extremely high in configuration, including crown-shaped fenders, bullet-shaped lampshades, lower chassis and hydraulic shock absorbers, and front and rear windshield that can be lowered. The trunk can hold luggage the size of a golf bag, and it is also equipped with front and rear windshields that can be swung up. At the same time, equipped with an in-line 6-cylinder overhead valve engine, the power output of Master 6 can reach 74 horsepower and the maximum torque is 237Nm. These outstanding highlights made it quickly popular among American middle-class consumers. After producing 6,555 limited edition cars, the charming Master 6 Country Club Coupe retired.

1930-1939: The first model in the world-Y-Job in 1938.

Y-job concept car

This is a never-ending name, which represents the designer’s original car dream! This Buick’s first "dream car" designed by Harry Earle, a famous master of automobile design, appeared in 1938, and was called "Y-Job", which was also the first concept car in the world. The mission of Y-Job’s birth is very clear, that is, the concept car manufactured for testing new design concepts and new engineering technologies conveys the concept of designer Field of Dreams. Its main design features are curved glass doors and windows, concealed headlights, electric windows, detachable metal or electric lifting hood, and in-line eight-cylinder engine. Later, these configurations were gradually applied to Buick’s production cars, especially the straight waterfall grille and elegant and smooth body design style have continued to this day. The birth of Y-Job subverted the traditional concept of building cars, showed people more possibilities of cars, and became the earliest origin of Buick’s core concept of building cars focusing on "car design". Y-Job is not only a concept car that makes the public daydream, but also Harry? Earl’s own private car in the 1940s.

1940-1949: The first hardtop convertible-Roadmaster Riviera in 1949.

1949Roadmaster Riviera

This is Buick’s first hardtop convertible, Roadmaster Riviera, which was dedicated to itself and the world in 1949. The name "Riviera" became an independent car series in 1963, which also made another Buick classic car series.

In 1949, Roadmaster Riviera’s vehicle model imitated the fuselage design of the aircraft, which was smooth and round, and was a classic. Especially since it began, there have been some important features that will affect Buick’s family design in the future, such as the four-hole porthole on the front fender, which is the prototype of the "streamer porthole" on the engine compartment cover of Buick modern models; There is also the chrome-plated pointed spear wavy waistline of Roadmaster Riviera across the car body, which is also considered to be the original prototype of Buick Sweep-spear’s "arc curved edge" waistline. Therefore, compared with the equipped in-line 8-cylinder engine, four-wheel hydraulic brake and innovative Dynaflow automatic transmission, Roadmaster Riviera’s greater value is its groundbreaking significance for the design language of Buick family later, and it is unanimously believed that its birth has really created the image and model of American cars and achieved a unique American automobile culture.

1950-1959: the star of GM’s 50th anniversary-Skylark in 1953.

Buick Skylark

In 1953, V8 came out. In 1953-1956, the first generation V8 was 5.3L and 4.3L. Because of its strong power, small size, compact structure and easy maintenance, it was sought after by drivers in the "Weight Loss Race". From the late 1960s to the early 1970s, the industry began to develop into a high-performance market, followed the trend and developed a high V8, once again demonstrating its outstanding achievements in engine technology. In 1970, a 7.5L V8 with 370 horses was introduced.

In the same year, the limited edition Skylark was grandly unveiled as a model for the 50th anniversary celebration of the brand, and its beautiful shape made it one of the most beautiful cars in the history of the car industry. Because it is a limited edition, car owners can choose to engrave their names on the original steering wheel label. Skylark is based on Roadmaster. It is equipped with a 5.2-liter V8 overhead, which can provide 188 horses. In design, Skylark clearly introduced the waist line design of Sweep-Spear arc curved edge, which later became one of the symbols. In a recent auction, a 53-year-old lark fetched $450,000, which is enough to show its precious collection value.

1960-1969: V6 standard "engine" the world-1962 Special model.

Poster of Special when it went public.

As early as 1936, Buick’s famous design master Harry? Harley Earl designed the Special car, but it was in the 1960s that the Special really became an independent car. In 1962, Buick Special was equipped with the first V6 engine in the United States, which was also the first American vehicle to be equipped with V6 engine in batches, and was named "the best vehicle of the year" by Motor Trend magazine. Then, V6 engine finally won the recognition of the whole industry, and Buick Special became the symbol and origin of mass production of V6 engine.

Special cars are divided into Standard models, Deluxe luxury models and Skylark models, and Buick is equipped with a convertible model for each version. Of course, all Special models are equipped with V6 engines, and the output power is divided into 155 horsepower, 190 horsepower and 198 horsepower of the fireball V6 engine, which is very attractive to many car buyers at that time.　　

1970-1979: "Classic of Private Luxury Cars"-1972 Riviera

1972Riviera

As one of the most classic and legendary models, Riviera was born in 1963 and stopped production in 1999. After eight generations of changes, the output exceeded 1 million. Riviera, a full-size two-door hardtop, did not adopt any model at that time, but was re-built, with V8 engine and, as well as the standard with booster and, which was considered as a classic representative by the outside world. Motor Trend magazine used to drive the 1963 Riviera to complete the acceleration of 0–97 km/h in less than 8 seconds, and thought it was a rare car with a perfect combination of comfort and performance.

Riviera has classics from generation to generation, including the 1965 Riviera Gran Sport sports edition, and the Riviera S-TYPE, which was very important in the late 1970s, and won numerous honors. Riviera in 1972 is worth writing for, which is another remarkable achievement in design. Following Bill Mitchell’s idea of "stern" shape, our designers integrated this conceptual design into the third generation Riviera model, which became a legendary design that could not be copied in that era. This car also continues the design features of some 1971 models, such as the forward-leaning tail and the eye-catching spear-sweeping body-pressing feature line, and there are many breakthrough devices inside it, such as the surrounding center console, the floor-mounted movable console, and the leather and polyethylene interior. Riviera uses a 7.5-liter overhead V8 with 184 kilowatts. With the optional kit, the power can be increased to 191kW, which shows the outstanding performance of power technology.

1980-1989: the fastest car in America-1987 Regal Grand National GNX

When it comes to the fastest American cars, people’s first reaction is those models that can be vividly portrayed, such as, and viper. But in 1982, there was one that jumped into people’s eyes like a galloping horse, and people were impressed by its magical performance and speed, that is, Regal Grand National. This name is to commemorate winning the championship of the manufacturer group twice in 1981 and 1982 in NASCAR Winston Cup Grand National series touring car race. In 1987, the killer was sacrificed again, that is, the ultimate version of Grand National-the famous GNX.

GNX was transformed by the famous refitter ASC/McLaren Power Technology Center. Its appearance was modified on the standard Grand National, and it was replaced with cool black, aluminum alloy, electric cover and spoiler. The intercooler used is also serious. The ceramic impeller is more resistant to high temperature, and it is also an enlarged version. With the strengthening of other mechanical parts, GNX has an amazing explosive power of 276 horses and 488 Nm. It is said that the limited-edition Regal GNX model takes only 4.7 seconds to accelerate from 0 to 60 miles, making it the fastest mass-produced car in the United States in the 1980s, and adding a footnote to the strength of power technology.

1990-1999: A New Trend of Design —— Riviera in 1995

By 1995, Riviera came to the eighth generation. 32 years of baptism has not changed the original intention of its design-private luxury car-smooth shape, strong dynamic performance, spacious and comfortable space, all of which make Riviera stand out in 1995 and become an indelible name.

Different from other cars of the same generation, or even exaggerated, different from all other cars of the same generation, the Riviera in 1995 has a high degree of recognition: smooth contour arc, elliptical grille, elliptical headlights, and distinctive style. This modeling language indirectly led the design of Century, Regal, LaCrosse and other models in the future. In fact, we can see this unique style from the first batch of domestic products in 1999.

The 1995 Riviera comes standard with luxury facilities such as electric doors and windows, electric seats, driver’s seat memory and heating functions, automatic electronic locks, and dual-zone automatic air conditioning, which are not inferior today. In 1995, Riviera had two engines to choose from. One was the second generation of naturally aspirated 3800 with 205 horses and 311 nm. The other is a supercharged V6 engine with 225 horses and 373 Nm. The entry-level Riviera cost $27,632, and the supercharged version cost $28,732. Although it was expensive, it sold a total of 41,422 sets in 1995.

2000-2009 Period: Renaissance of Fashion Classics ——2009LaCrosse

In 2009, Shanghai GM brand launched a new generation of LaCrosse sedan, which marked that the model entered a new era of more atmosphere and technology. As a "high-class car with a changing pattern", the new generation has taken the lead in crossing the dividing line between high-class cars and high-class cars and set a new benchmark for the middle and high-class market with four outstanding advantages: dynamic and trendy design style, efficient and surging new power, unique tranquility and comfort in the static world and calmly leading safety technology. After four years of continuous upgrading and improvement, it has become the leading model in the domestic mid-to-high-end car market segment with innovative measures such as the standard of the whole department, the first introduction of active and environmentally-friendly models, the only OnStar OnStar full-time online assistant at the same level, and library-level mute technology.

Conclusion:

In the glorious history of the brand for 110 years, countless classic models with pioneering significance have become pioneer symbols leading their respective times. Looking back at these classic cars that galloped in just visiting, we can always feel the spirit of breakthrough, innovation and continuous progress, which has been passed down for a hundred years and has become more and more brilliant under the washing of years, and has become the source of power for product design and development today and in the future.