For several days, Ms. Zheng, a Sichuan businessman, has been looking for the goods she sent to Fuzhou. Recently, she told The Paper that she made an online delivery by truck, but before the goods were delivered, the driver blacked her out and the goods were once missing. When she prepared the materials to reproduce a batch of goods and compensate the buyer, the previous goods finally fell. At this time, it was a week since the agreed delivery time, but the delivery driver still disappeared.
Damaged bamboo furniture Photo courtesy of Ms. Zheng
Ms. Zheng told The Paper (www.thepaper.cn) that she had booked the truck on the platform of Yuman, but the driver of the truck still couldn’t get in touch. The full platform replied that "this person can’t be contacted" and "you can sue him".
According to Ms. Zheng, she is a handmade bamboo furniture manufacturer in Meishan, Sichuan. The total value of this batch of furniture sent to Fuzhou is nearly 60,000 yuan.
On October 16th, she booked a driver on the "Yun Man Man" freight network platform to ship the furniture to Fuzhou in the form of "to pay the freight". Two days later, the buyer had not seen the goods, but the driver began to ask her for the freight. After she refused, the truck driver and the goods once disappeared.
Screenshot of Ms. Zheng’s order on the full platform.
The screenshot of the reservation for the "YumanMan" platform provided by Ms. Zheng shows that on October 16th, she released a delivery order on the YumanMan platform, which was received by a master named Feng. The delivery plan is: the delivery will start at 17:00 on October 16th and arrive in Fuzhou at 5:15 on the 18th.
However, Ms. Zheng said that it was Master Feng who took the order, but Master Liu who came to pull the goods. At that time, considering that they might be together or partners, she didn’t think much, thinking that as long as the goods were delivered, she didn’t care.
The picture of the handwritten delivery order provided by Ms. Zheng shows that "to pay the freight" is marked in the document, and the freight is 3,800 yuan. There are two documents, one for Ms. Zheng and one for Master Liu. Ms. Zheng said that to pay the freight was also agreed between her and the buyer.
On the 18th, Master Liu sent a message to Ms. Zheng, saying, "The goods have arrived (in Fuzhou), so please arrange the freight." Ms. Zheng said that she immediately asked Master Liu about the specific location of the goods. Master Liu only said "received the freight delivery" and did not tell the specific location of the goods. She was already very worried at that time.
So, Ms. Zheng said to Master Liu: "If you don’t see the goods, you won’t be paid. When the goods arrive, you won’t be short of one point." Ms. Zheng said that the customer did not receive the goods at that time, and Master Liu refused to tell the specific location of the goods, and the two sides were deadlocked.
Ms. Zheng said that it had been made clear in advance that the buyer would pay the freight after the goods were delivered, and Master Liu also recognized this agreement when receiving the goods. I don’t know why he suddenly changed his mind and came to ask her for the freight, and it was before the buyer received the goods.
On October 20, Ms. Zheng reported the situation to the police in Qingshen County, Sichuan Province. She said that the police contacted Master Liu, who promised to deliver the goods to the customer two hours after receiving the freight, and said that the goods are now located in Mawei District, Fuzhou. She asked Master Liu to shoot the video near Mawei District and the current situation of furniture, but the other party only sent photos of the furniture on the truck. No photos or videos were sent to prove that he had arrived in Mawei District.
Ms. Zheng said that after hearing that the goods had arrived in Mawei District of Fuzhou, the Fuzhou consignee also drove to the address provided by Master Liu to look for it, but it was not found. After repeated negotiations failed, on the 22nd, Master Liu blacked her out, and she could only report the situation to the platform of Yun Man Man, but the platform said that Master Liu could not be contacted. Ms. Zheng said that she complained to the Yunman platform many times, and the platform finally contacted her, saying that she could not contact this person and asked her to report (call the police).
Ms. Zheng said that the driver and the goods have disappeared for several days, and the customers have been urging. She felt that the goods could not be found for the time being, so she worked overtime to organize materials and prepared to re-produce a batch of compensation to customers. "I was so anxious that I couldn’t sleep for a few days, because it was a handmade product with complicated technological process that I couldn’t do it well in half a month."
Ms. Zheng said that on October 24, a special freight line called to indicate that the goods had been delivered to Fuzhou, but the buyer said that he had not received the goods. It was not until the 26th that the buyer sent a message that he had received the goods. But by this time, all the materials they reorganized had been put in place and cut out.
The buyer then sent photos of damaged furniture, but didn’t say a word to her. Ms. Zheng said that she thought this customer must have offended, but fortunately, the other party did not ask for a full exchange of goods, which made her breathe a sigh of relief, at least the loss was much smaller. She hasn’t decided what to do with this batch of materials worth more than 20 thousand.
Ms. Zheng believes that the full platform should bear some responsibility for this.
On October 26th, The Paper tried to contact Yunmanman platform for many times, but all the people who answered the phone were intelligent voice services. After booking the artificial service, the people who called back were still intelligent voice. The Paper tried many times, and found that the intelligent voice service system of this platform could not answer related questions at all. Ms. Zheng provided The Paper with the phone number used by the platform to contact her, but the call back was still intelligent voice.
According to public information, Yunmanman was established in 2013 and belongs to Jiangsu Manyun Software Technology Co., Ltd., which is a domestic freight dispatching platform based on cloud computing, big data, mobile Internet and artificial intelligence technology.