(Reporter)Luo Laigang)A mobile phone, a mailbox and an online message platform, these seemingly ordinary communication tools, have played an extremely important role in the "people’s voice channel" of the municipal party Committee. They are like a bridge, connecting the hearts of party committees and the masses; Like a key, it solved the worries of the people in time; As a bond, the party Committee, the government and the masses are closely tied together.
Over the years, this "people’s voice channel", which involves everything from urban construction to planning management, from public security to social undertakings, from serving agriculture, countryside and farmers to labor security, from real estate to transportation, has become an important channel and platform for the masses to reflect problems and an important way for municipal party Committee leaders to understand social conditions and public opinion.
A message for help reflects the feelings of being in power for the people.
In July, 2020, Liu Meiguang, an Anfu worker who worked in Fujian, met an annoyance. His lover with advanced lung cancer urgently needed to import targeted drug Aletinib hydrochloride to save his life. Because the market demand for this medicine is very small, the secondary hospital of Anfu County did not purchase it. Although the affiliated hospital of Jinggangshan University has this medicine, it needs hospitalization before it can be reimbursed for medical insurance. Liu Meiguang had to choose a different place for medical treatment, and only opened a box of medicine. What makes him even more anxious is that the hospital can’t continue to prescribe medicine because of insufficient medicine.
In the "Leadership Message Board" of People’s Daily Online, anxious Liu Meiguang left a message to the main leaders of the Municipal Party Committee for help. After receiving the message, the People’s Voice Channel Studio of the Municipal Party Committee immediately took the lead in supervising. With the joint efforts of the Municipal Health and Health Commission, the Municipal Medical Insurance Bureau and other departments, Liu Meiguang’s lover can not only buy medicine in the outpatient department of Anfu County People’s Hospital without hospitalization, but also enjoy the "one-stop" reimbursement settlement, and the individual with more than 15,000 yuan of medicine only needs to pay more than 3,000 yuan.
After the problem was solved, Liu Meiguang gratefully left a message: "Praise the efficient government that does practical things for the people. The country is strong, which makes us really feel the warmth in the predicament. We will actively fight the disease and hope to recover soon."
The smooth resolution of the message for help is a microcosm of the Municipal Party Committee’s "People’s Voice Channel" adhering to the people’s livelihood orientation, listening to people’s voices and solving people’s livelihood. Since the study and education of the history of the Party was carried out, the working system of all citizens’ voice channel has made full use of the platform of "people’s voice channel" and "leadership message board" of People’s Daily, solidly promoted the practical activity of "I do practical things for the masses" and coordinated and solved the problem of a group of people’s "urgent difficulties and worries". While the masses get benefits, they also truly feel the feelings of the party and the government in governing for the people from the enthusiastic acceptance of the "People’s Voice Channel".
In June, Wang Shaoxuan, secretary of the Municipal Party Committee, paid great attention to the problems that the public bicycles in downtown areas did not support the use of scanning codes, the number of stations was too few, and some vehicles and equipment were seriously aging. After on-the-spot investigation and high-level promotion, the problem of scanning codes to rent a car was solved in just seven working days, and the convenience and benefit for the people was done well.
As of July, only the People’s Voice Channel Studio of the Municipal Party Committee has accepted 217 responses and 133 messages from People’s Daily Online, with a completion rate of 100%, which has realized that everything has been answered.
24-hour green channel to relieve people’s livelihood worries
The "people’s voice channel" is connected to the party Committee and government at one end and the broad masses of the people at the other. In order to ensure that the transmission of people’s feelings is not hindered, the all-weather working mechanism is strictly implemented in the voice channel working system of the whole citizen, and the dedicated telephone line is answered 24 hours a day, and the network platform is managed by a special person to ensure that all kinds of complaints from the masses are received at the first time, so as to achieve early intervention and early disposal.
On February 8, 2020, netizens in Anfu County reported that they were isolated at the resettlement site after returning to their hometown to return to work, and they were in urgent need of maternal and child supplies. After receiving the message, the People’s Voice Channel Studio of the Municipal Party Committee immediately contacted the netizen by phone to learn more about the specific needs, coordinate the local authorities to help them buy the needed materials and send them to the isolation point. It took less than 2 hours from acceptance to completion.
At 9: 00 on February 9, 2020, netizens in Liping Yuan Natural Village, Gaojiadi Village Committee, Zhongcun Township, Yongfeng County left a message reflecting that the network signal of their village group was not good and they could not complete the online course. Through the coordination at the city and county levels, on the afternoon of the same day, telecom technicians went to the door to conduct inspection and investigation, which ensured that students attended classes as scheduled.
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From receiving, recording and sorting out, to accepting and handing over, and then to supervising, replying and reviewing, in the "people’s livelihood relay" again and again, the urgent, difficult and troublesome things encountered by the citizens were solved one by one.
In order to promote the practical implementation of people’s livelihood, the People’s Voice Channel Studio of the Municipal Party Committee has also formulated and improved the working mechanism of monthly report, semi-annual summary and annual analysis, and timely conducted internal informed criticism on the phenomena of false handling and work procrastination in the process of handling documents, and regularly conducted review visits by means of telephone and WeChat to ensure that the problems of the masses are solved in place.
Special topic judgment is changed into a similar promotion.
Behind a problem is often related to a group or a certain field. In order to realize the driving effect of accepting a problem and promoting the solution of a class of problems, on the one hand, the working system of the whole citizen’s voice channel handles complaints immediately and solves the problems of the masses within a limited time; On the other hand, it explores pre-judgment and judgment, focusing on points and areas and giving inferences.
In 2019, the problem of illegal construction in a residential area in Fuling New District was outstanding, and the masses reacted strongly. The staff of the People’s Voice Channel Studio of the Municipal Party Committee quickly investigated and analyzed, and formed a special report on the situation, causes, opinions and suggestions of illegal construction, which caused the main leaders of the Municipal Party Committee to attach great importance to it and give instructions many times. The Municipal Urban Management Bureau and Luling New District quickly took action according to the instructions of the leaders, rectified and dismantled illegal structures, and the news media also opened a column to publicize and report. The contents of grid management of illegal construction in residential areas were also included in the Regulations on the Administration of Residential Property in Ji ‘an City.
Recently, there have been drowning accidents among primary and secondary school students in many places in our province. In response to this situation, the staff of the People’s Voice Channel Studio of the Municipal Party Committee timely sorted out the hidden problems, analyzed and judged them, submitted special reports to the main leaders of the Municipal Party Committee and Municipal Government, and put forward suggestions for preventing students from drowning. The main leaders of the municipal party Committee attached great importance to it, immediately gave instructions, and held a special meeting to study and deploy the next work, and put forward a series of specific measures.
Through this "report card", people can see the feelings and responsibilities of the whole people’s voice channel working system to listen to people’s voices, observe people’s feelings, gather people’s wisdom and solve people’s worries. For this reason, the analysis and judgment of a number of problems, such as suspected false propaganda when developers of Southern Garden Community in Taihe County sell houses, provide more effective information services for the decision-making of the municipal party committee.
A series of common problems and special problems that have been solved or are being solved are vivid manifestations of the more optimized service of the "people’s voice channel" of the municipal party Committee, and the thank-you calls from the masses, the praises left by hand and the sincere messages are the best testimony. In March, 2020, a citizen of Jizhou District sent a message to thank him for being in Ji ‘an, and praised the staff who served the people.
Step into a new era and embark on a new journey. Bearing in mind the service tenet of "serving the masses wholeheartedly and the interests of the masses are no small matter", closely focusing on the work of the municipal party Committee center, taking people’s livelihood as the guide, deepening and implementing the practical activity of "I do practical things for the masses", the online mass line work in Ji’ an is striding on the smooth and wide "people’s voice channel"!